Terms of Service

1. Parties

These Terms of Service (“Terms”) constitute an agreement between you (the “Customer” or “you”) and Johannes Hubrich, operating as cineflow, Chemin des Osches 10, 1009 Pully, Switzerland (“cineflow”, “we”, “us”) regarding your use of the cineflow service. By creating an account or using the service, you accept these Terms.

2. The service

cineflow is a software-as-a-service platform for live review and file review in post-production, including live video streaming from editing software, browser-based video chat, frame-accurate commenting, password-protected share links, and related features (the “Service”). The Service is accessed via web browser at cineflow.ch and related subdomains.

3. Plans and fees

Current plans (Free, Studio, Pro, Enterprise) and their limits are listed on the pricing page. Paid plans are billed monthly in advance. Prices are in EUR, exclusive of any applicable taxes which will be added at checkout. We reserve the right to change prices with 30 days' notice; existing subscribers keep their rate for the remainder of the current billing period.

4. Free tier

The Free tier includes: 1 streamer seat, 10-minute session length limit, 5 GB storage cap, automatic deletion of uploaded files 2 days after upload, and unlimited viewers per session. Limits may change with 30 days' notice.

5. Account

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must be at least 16 years old (or 13 with verified parental consent) to create an account. You agree to provide accurate and current information.

6. Acceptable use

You must not use the Service to:

• Upload, share, or transmit content that is illegal, infringing, defamatory, or violates anyone's privacy or intellectual property rights.
• Upload child sexual abuse material or other prohibited content.
• Attempt to probe, scan, or test the vulnerability of the Service or circumvent its security measures.
• Reverse engineer, decompile, or disassemble any part of the Service (except to the extent permitted by Swiss law).
• Resell or sublicense the Service to third parties without our prior written consent.
• Use the Service to send spam, phishing, or other unsolicited communications.
• Artificially inflate usage or abuse the Free tier (e.g. creating multiple accounts to bypass limits).

We may suspend or terminate accounts that violate these rules without refund.

7. Your content

You retain all ownership rights in the content you upload or stream through the Service. You grant us a limited, non-exclusive, worldwide, royalty-free license to host, store, transmit, and process your content solely to operate and improve the Service for you. This license ends when you delete the content or close your account, subject to our backup retention policy (30 days).

We do not use your content to train AI or machine learning models. We do not sell your content or share it with third parties except as required to operate the Service (see Privacy Policy, section 5).

You represent and warrant that you have all necessary rights to the content you upload and that it does not infringe any third party's rights.

8. Cancellation and refunds

You may cancel your subscription at any time via the billing dashboard. Cancellation takes effect at the end of the current billing period; no pro-rated refunds are given for unused time. The Free tier is available to you indefinitely.

We do not issue refunds except where required by Swiss consumer law.

9. Data export and deletion

Upon cancellation, you have 30 days to export your content. After 30 days, we reserve the right to permanently delete all your data. You may also request export or deletion at any time via support@cineflow.ch.

10. Availability and support

We target 99% monthly uptime for paid plans, measured outside scheduled maintenance windows. We do not guarantee uninterrupted service. Email support is available for paid subscribers at support@cineflow.ch with best-effort response times.

11. Warranty disclaimer

The Service is provided “as is” and “as available”. To the maximum extent permitted by Swiss law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be error-free or that any data loss will be prevented. Regular backups on your end are recommended.

12. Limitation of liability

To the maximum extent permitted by Swiss law, our aggregate liability to you for any claim arising out of or relating to these Terms or the Service shall not exceed the fees paid by you to us in the 12 months preceding the event giving rise to the claim. We are not liable for indirect, consequential, incidental, or punitive damages, or for loss of profits, revenue, data, or goodwill, except in cases of gross negligence or willful misconduct.

13. Governing law and jurisdiction

These Terms are governed by the substantive laws of Switzerland, excluding the UN Convention on Contracts for the International Sale of Goods. The courts of Lausanne, Switzerland, shall have exclusive jurisdiction for any disputes arising from or relating to these Terms, subject to mandatory consumer-protection law that may require a different venue.

14. Changes to these Terms

We may update these Terms from time to time. Material changes will be communicated to registered users via email at least 30 days before they take effect. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

15. Miscellaneous

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in effect. Our failure to enforce any right is not a waiver of that right. These Terms, together with the Privacy Policy, constitute the entire agreement between you and us regarding the Service.